General conditions of Sale

General conditions of Sale

Offers and the sale of products on our website, www.rfcosmetici.com, are governed by the following Sales Conditions, which are valid for each proposal, orders and confirmation of purchase orders of products. The confirmation of the order by Clients constitutes acceptance of the present Sales Conditions, which are strictly reserved for the client “consumer” as defined by art. 3 of the Consumer Code (Legislative Decree September 6, 2005, No. 206 as amended by Legislative Decree February 21, 2014, No. 21 which implements the “Consumer” Community Directive), or rather:
– any natural person acting for purposes unrelated to any entrepreneurial, commercial, artisan or professional activity.
If you do not fall within the category of “consumers” as defined above, we invite you to refrain from entering into commercial transactions on this site, as we will not take them into consideration.
We wish to remind you that registration to the site and eventually placing orders is forbidden to minors under the age of 18.

Purchasing method

Before sending the purchase order, Clients are required to read these general terms and conditions. Forwarding the order automatically implies that they’ve been read and accepted. Clients purchase products, whose features are illustrated online in the relevant data sheets, at the indicated price. Added to the price are any shipping costs as reported on the site and any additional costs for certain selected payment systems. Before confirming the purchase order, the following costs will be shown: the unit cost of each selected product will be summarized, the total cost, should several products be purchased, and the amount of shipping costs. Once the purchase order is confirmed, Clients will receive an e-mail confirming the receipt and acceptance of the order, containing all the information on the products purchased, the detailed indication of the price, shipping costs, applicable taxes, means of payment and information on the right of withdrawal. Upon issuing the confirmation email, the purchase contract is considered concluded and formalized. RF Cosmetici reserves the right not to accept or process orders that are incomplete or missing fundamental data.

Processing times of orders

Orders are processed from Tuesday to Friday. As a result, orders placed from Friday to Monday evening are processed as of Tuesday.
RF Cosmetici delivers the products selected and ordered by the Client via COURIER. Delivery times, according to the provisions of art. 6 of Legislative Decree no. 206/2005, are on AVERAGE between 24 – 72 hours starting from 24/48 hours after receiving the order. With regard to the islands and Calabria, an extra day will be added. The recipient will receive an email from the courier that allows tracking of the shipment in real time. RF Cosmetici is not responsible for any delays in the delivery of parcels due to an inconvenience caused by the courier, such as strikes, heavy traffic, problematic areas, and other variables.
Transit notice: If the shipment cannot be delivered to the specified address, the driver will leave a notice notifying the recipient. This document, which is called “transit notice”, contains the key information such as the shipment number and the addresses of the Reference Office where the Client can collect the package in person. Upon request by the sender, certain aspects of the standard delivery can be modified, for example shipment collection at the Courier’s nearest office (depot service). Please do not accept packages that are not intact or whose packaging conditions, including the adhesive tape, are not intact.

Prices and details of the products

All sales prices of the products on the Site are expressed in Euros and include VAT and all other taxes. Any promotional offers are to be considered valid only for the online store. The prices applied are those indicated on the Site at the time the purchase order was placed by the Client.
The prices of products published from time to time cancel and replace previous ones and are subject to the actual availability of the products.

The images of the products are for illustrative purposes only.

We always try to update all the images on our online shop. Sometimes it may happen that you have not been warned of a design change and for this reason the photo produced is still that of the previous edition. Please be patient and we thank you for any communications!
Please take into consideration the fact that the color of the products displayed on the screen of your device may vary depending on the settings and the screen and not match the original colors.

Terms of payment

RF Cosmetici has chosen PayPal for its Clients’ payments. In fact clients can pay with PAYPAL through their account or credit card – through PAYPAL – even without being registered and not having an account.

Transportation

The goods travel on account and at the risk of the buyer; RF Cosmetici will therefore not be responsible for any delays or damage caused by transportation. In the event that the package arrives visibly damaged, clients should REFUSE the parcel. The delivery terms indicated by RF Cosmetici refer to the products in stock and are not binding as they can be modified by RF Cosmetici in case of actual needs. RF Cosmetici reserves the right to deliver products, in relation to an order, in multiple deliveries without additional charges to the Client. Special terms and conditions of delivery must be agreed in advance, by e-mail or by phone, between the Client and RF Cosemtici and accepted by both parties. Any special offers or promotional offers offered by RF Cosmetici are valid until the expiration date or until the supplies of the products covered by the promotion last.

Shipments

All orders for Italy of less than € 49.90 have a fixed fee of € 10.00 (standard shipping) by courier.
All orders over € 50.00 are shipped for FREE (standard shipping) only in Italy (islands € 15.00).
European Union: € 25.00.
RF Cosmetics currently delivers to Italy and European Community countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Holland , Poland, Portugal, United Kingdom, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.

Product warrantees

RF Cosmetici guarantees only the material integrity of the products at the time of delivery. Any defects must be notified by the Client, under penalty of forfeiture, no later than 15 (fifteen) days from the date of delivery. The Client is entitled to the replacement of damaged products once they are returned; the return shipment cost is at the expense of the buyer, excluding the right of the Client to compensation for any claim, and any further damage. Notwithstanding the possibility of wilful misconduct or gross negligence by RF Cosmetici, it is agreed that the responsibility of RF Cosmetici cannot be greater than the price of the products purchased by the Client that are the subject of dispute.

Right of withdrawal

To cancel an order, and for any other request and information, please write to us at rfcosmetici@rfcosmetici.it or call during opening hours at the following number: +39.051.6012322

Applicable law and settlement of disputes

The General Sales Conditions are governed by Italian law and in particular by legislative decree dated September 6, 2005 n. 206 concerning distance contracts and by legislative decree April 9, 2003 n. 70 on certain aspects concerning electronic commerce. Should there be a dispute between www.rfcosmetici.com and a final user, arising from the General Sales Conditions, the competent court for handling such disputes will be that of Bologna.
Changes and update
The General Sales Conditions are modified from time to time, taking into account any possible regulatory changes. The new General Sales Conditions will be effective from the date of publication on www.rfcosmetici.com.